Shipping policy

At Copenhavers, we want to ensure that you receive your order quickly and safely. Please review our shipping policy below for detailed information on delivery times, costs, and procedures.

Order Processing

All orders will be processed within 1-3 business days after payment confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day.

Order Cutoff Time: All orders must be placed before 3:00 PM (Eastern Time) to be processed on the same day. Orders placed after 3:00 PM will be processed on the next business day.

Shipping Time

After your order has been processed and shipped, the estimated delivery time is as follows:

Shipping Method	Estimated Delivery Time
Standard Shipping	4-7 Business Days

Please note: Shipping times are estimates only and are not guaranteed delivery times. Actual delivery times may vary due to carrier conditions and other factors.

Shipping Destinations

We currently offer shipping within the United States only.

We do not ship to the following addresses:

P.O. Boxes
APO/FPO Addresses
International Destinations

Shipping Cost

Free shipping on all orders!

Free standard shipping is available on all products, regardless of order amount.
Free standard shipping is available on all products shipped to valid U.S. mainland addresses. We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations.

Carriers

We partner with the following trusted carriers to ensure your package is delivered safely and quickly:

UPS - United Parcel Service
USPS - United States Postal Service
FedEx - Federal Express

Our system will automatically select the shipping method based on your delivery address and order weight. We consider multiple factors to choose the most suitable carrier for your order.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track your package on the carrier's website.

If you have not received a tracking number after placing your order, please contact us at:

Email: info@copenhavers.com

Delivery Issues

Damaged or Missing Items

Please inspect your package carefully upon delivery. If you notice any damage to the packaging or products, please:

Note the damage on the delivery receipt
Take photos of the damaged items and packaging
Contact us of delivery

We will work with you to resolve the issue promptly through a replacement, repair, or refund.

Lost Packages

If your tracking information shows that your package has been delivered but you have not received it, please contact us immediately. We will work with the shipping carrier to locate your package or initiate an investigation.

Address Requirements

To ensure successful delivery, please verify that your shipping address is complete and accurate before completing your purchase. Once an order has been shipped, we cannot modify the shipping address.

If your delivery address is a P.O. Box, military APO/FPO address, or package forwarding service, please contact us before placing your order.

Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient:

We will contact you to confirm your correct address
Re-shipping fees may apply

Shipping During Holidays

During major holidays and peak seasons, the following may apply:

Processing times may be extended by 1-2 business days
Carrier delivery times may be longer due to high volumes
Carrier delays may occur beyond our control

We recommend placing orders early during peak seasons to ensure timely delivery. We are not responsible for carrier delays beyond our estimated delivery timeframes.

Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated "Last updated" date.