Privacy policy

Introduction

Copenhavers operates this store and website to provide you with a curated shopping experience. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

1. Personal Information

We collect the following personal information when you make a purchase or create an account:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (credit card, debit card, or PayPal details)
  • Account credentials (username and password)

2. Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Cookies and tracking data

How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping and delivery
  • Payment Processing: To securely process payments
  • Customer Service: To respond to your inquiries and provide support
  • Account Management: To create and maintain your account
  • Marketing: To send promotional emails (you can opt out at any time)
  • Website Improvement: To improve our website and services
  • Fraud Prevention: To detect and prevent fraudulent transactions
  • Legal Compliance: To comply with applicable laws and regulations

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing and shopping experience. Cookies are small text files stored on your device that help us remember your preferences, keep your shopping cart active, and understand how you interact with our website.

Types of Cookies We Use:

Essential Cookies: These cookies are necessary for the website to function properly. They enable core features such as shopping cart management, checkout processing, and account login. Without these cookies, certain services cannot be provided.

Analytics Cookies: We use analytics tools (such as Google Analytics) to collect information about how visitors use our website, including pages visited, time spent on each page, and navigation patterns. This data helps us improve our website structure and content.

Marketing Cookies: We may use marketing cookies to display targeted advertisements on other websites based on your interests and browsing behavior. These cookies may be set by third-party advertising partners.

Managing Your Cookie Preferences: You can control and manage cookie settings through your web browser. Most browsers allow you to block cookies, delete existing cookies, or receive a notification before a cookie is stored. Please note that disabling essential cookies may affect the functionality of our website.

For more information about how we collect, use, and protect your personal information, please review our full Privacy Policy. 

How We Share Your Information

We may share your personal information with:

  • Service Providers: Third-party companies that help us operate our business (payment processors, shipping carriers, IT providers)
  • Shopify: Our e-commerce platform provider that hosts our website
  • Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.

In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify.

In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Data Security

We implement appropriate security measures to protect your personal information, including:

  • Secure SSL encryption for data transmission
  • Secure payment processing through Shopify
  • Access controls on customer data

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your personal information only as long as necessary to:

  • Complete your transactions
  • Provide customer service
  • Comply with legal obligations
  • Resolve disputes

Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of your personal information
  • Correct: Request correction of inaccurate information
  • Delete: Request deletion of your personal information
  • Portability: Request transfer of your data
  • Opt-Out: Opt out of marketing communications or targeted advertising

To exercise any of these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Contact Us

If you have any questions or need assistance, feel free to contact us:

Email: info@copenhavers.com

Phone: +1 202 232 1200

Address: 1621 Connecticut Ave NW, Washington DC 20009, United States

Business Hours: Monday to Saturday 11:00 AM - 6:00 PM, Sunday 11:00 AM - 4:00 PM