Payment Policy

Accepted Payment Methods

We offer a variety of secure payment options to make your shopping experience more convenient:

Credit/Debit Cards

Visa
Mastercard
American Express
Discover

Digital Wallets

PayPal
Shop Pay
Apple Pay
Google Pay

Payment Security

We take your payment security very seriously. All transactions are processed using industry-standard SSL encryption technology to ensure your personal and financial information is always protected.

We do not store your complete credit card information on our servers. All payment data is securely processed through our trusted payment processors.

Free Shipping Policy

All orders qualify for free shipping within the United States
No minimum purchase required
Shipping costs are included in the order total

Payment Processing

Full payment is required at the time of purchase
Your order will be processed once payment is successfully authorized
If a payment is declined, please verify your information or try an alternative payment method
We reserve the right to cancel orders if payment cannot be verified

Currency

All prices are displayed and settled in US Dollars (USD).

Order Confirmation

After your payment is successfully processed, you will receive an order confirmation email containing:

Order number
Items purchased
Shipping address
Payment amount
Estimated delivery date

Please keep this confirmation for your records.

Payment Issues

If you encounter any issues during the payment process:

Please ensure there are sufficient funds in your account
Please verify that your billing address matches the information on file with your payment service provider
Please check that your card or account has not expired
Try clearing your browser cache or using a different browser

If problems persist, please contact your bank or payment service provider first. If you still need assistance, our customer service team is here to help.

Return Policy

We are committed to providing you with a satisfying shopping experience. If you are not completely satisfied with your purchase, we offer the following return policy:

Return Eligibility

Return requests must be submitted within 30 days of receiving the product
Items must be in original condition with all accessories and packaging intact
Items must be unused, and undamaged
A valid order number or purchase receipt is required

Non-Returnable Items

The following items cannot be returned:

Used or partially used stationery supplies (e.g., ink, pens, paper)
Opened chemical products (e.g., correction fluid, glue, erasers)
Items with damaged packaging or missing original accessories

Return Instructions

To initiate a return, please follow these steps:

Contact us to request return authorization:
- Email: info@copenhavers.com
- Phone: +1 202 232 1200
Our customer service team will review your return request
Once approved, we will provide you with a return address and instructions
Please ship the item back to the specified address of receiving the return instructions
After receiving and inspecting the returned item, we will process your refund within 10 business days

Refund Methods and Timeframe

Refunds will be returned to your original payment method
Credit/Debit Card Refunds: Typically take 10 business days to appear on your account
Digital Wallet Refunds (PayPal, Shop Pay, Apple Pay, Google Pay): Typically take 10 business days

Bank processing times may vary depending on the financial institution. If you have any questions, please contact your bank directly.

Return Shipping Costs

Return shipping costs are the responsibility of the customer
Free return shipping is provided for items with quality issues or shipping errors

Security Certification

SSL Encryption

Our website uses Secure Sockets Layer (SSL) technology to encrypt your data during transmission, ensuring your personal information is protected across the internet.

PCI-DSS Compliance

Copenhavers does not store or access your complete credit card information. All sensitive data is processed through our secure and PCI-compliant processors.