Return and refund policy

1. Return Period

Returns can be requested within 30 days from the date of receipt.

2. Return Conditions

Returned items must meet all of the following requirements:

• Remain in new condition: unused, unwritten, unmarked
• Original tags intact, packaging complete
• Proof of purchase retained (receipt or order confirmation)

Please inspect items carefully before returning. If you have any questions, contact us first.

3. Return Process

Step 1: Submit Return Request

Please contact our customer service team:

• Email: info@copenhavers.com
• Phone: +1 202 232 1200

Step 2: Review & Approval

Our customer service team will complete the review within 1-2 business days.

Step 3: Receive Return Instructions

Once approved, we will send you the warehouse return address via email.

Return Address: 1621 Connecticut Ave NW, Washington DC 20009, United States

Step 4: Ship the Item Back

• We will cover the return shipping costs. 
• Ship the item within 7 business days of receiving the return instructions.
• Keep the tracking number for your records.

Step 5: Refund Processing

After receiving and inspecting the returned item, the refund will be processed within 10 business days. The refund will be returned to your original payment method.

Note: Packages returned without prior authorization will not be accepted.

4. Exchange Policy

For exchanges, please follow the instructions below:

Exchange Options

• Same item exchange (color/size/quantity): Please request a return first. After the refund is processed, place a separate order for the item you need.
• Different item exchange: Please request a return first, then place a new order for the new item.

Exchange Steps

1. Contact customer service to submit an exchange/return request
2. Wait for review and approval (1-2 business days)
3. We will provide a prepaid return shipping label for the original item
4. Ship the original item to the designated address
5. After the return is confirmed, place an order for the new item

Important Notes

• Requests must be made within 30 days of receipt
• Price differences and additional shipping costs for exchanges are the customer's responsibility
• If the replacement item is out of stock, we will provide a refund or an item of equal value

Tip: To ensure you get the item you want, we recommend submitting your request and shipping the item back as soon as possible.

5. Damaged or Defective Items

Please inspect your items immediately upon receipt:

• Check if the packaging is intact
• Verify the correct quantity
• Confirm product quality and description match

If you discover any issues (damaged items, defects, wrong item received, missing parts), please contact us immediately:

• Email: info@copenhavers.com
• Phone: +1 202 232 1200

We will arrange a full refund or replacement at no cost to you, including free return shipping for defective or damaged items.

6. Non-Returnable Items

For product quality and hygiene reasons, the following items are not eligible for returns:

• Used or opened stationery (opened notebooks, used pens/pencils, ink, paint, etc.)
• Opened consumables (sticky notes, tape, stickers, etc.)

If you have questions before purchasing, please contact us to confirm.

7. Refund Information

Refund Process

Receive and inspect returned item → Confirm eligibility → Process refund

Refund Timeline

Refunds will be processed within 10 business days after approval. If you have not received your refund after 10 business days, please contact us.

Refund Methods (Based on Original Payment Method)

8. Free Return Shipping Policy

• Free return shipping on all eligible returns
• Prepaid shipping labels provided for your convenience
• Free return shipping for damaged, defective, or incorrect items

No hidden fees. Return shipping is always on us.

Contact Us

If you have any questions or need assistance, feel free to contact us: